Refund & Returns Policy

Refund policy for digital product downloads asigt January, 2024

Public Policy

This website is operated by Asigt, Indonesia, Cilegon, Banten,  Indonesia (“we” or “us”) provides a variety of digital products for purchase and download on our website. You need to be 18 years or over to become a buyer. Our order process is conducted by Indonesia Payment Gateway and Paypal. You promise that information you give us is true, accurate and complete and that you will keep your account information up-to-date (including a current email address). We do not offer refunds on digital downloaded products downloaded from our website. This product cannot be returned as it was sent electronically and cannot be returned.

Except in the following cases

The above funding policy does not apply in the following cases:

  • **Damaged or Non-Functioning Digital Download Product:** If you receive a damaged or non-functioning digital download product, we will address the issue and provide a refund or replacement.
  • **Downloaded Digital Products that Do Not Match the Description Provided:** In the event that a downloaded digital product does not match the description provided at the time of purchase, we will review the discrepancy and may offer a refund or exchange.

**In these cases, Asigt.com will provide a refund in accordance with the applicable refund policy.

How to Apply for a Refund?

If you feel you are entitled to a refund, please contact us as soon as possible. We will examine your case and provide a decision within 14 days. Only regular priced items may be refunded. Sale items cannot be refunded.

To apply for a refund, you need to provide the following information:

Required Information

  1. Your order number.
  2. Description of the digital download product you purchased.
  3. The reason you are requesting a refund.

Proof of Support

If you are requesting a refund due to a damaged or malfunctioning digital download product, you will need to provide supporting evidence. Supporting evidence can be in the form of photos, videos, or screenshots of the problem you are experiencing.

Additional Terms

Refunds can only be made via the same payment method used when making the purchase.

Asigt.com reserves the right to refuse a refund if any violation of this refund policy is discovered.

Additional Explanation

This refund policy was created to protect the rights of consumers and Asigt.com. This policy also aims to ensure that digital download products sold on Asigt.com are of high quality and match the description provided.

**In certain cases, Asigt.com can provide refunds, for example if the digital download product purchased is damaged or does not work. However, in these cases, Asigt.com needs to check the case first to ensure that a refund is appropriate.

**In order to process a refund request, we require information to verify the buyer’s identity and the reason for the refund request. Providing supporting evidence can help Asigt.com verify the reason for the refund request and complete your request faster.

**The refund process will take up to 14 days. Asigt.com will send the refund via the same payment method used when making the purchase.

What is a digital product?

A digital product is a product that is delivered electronically, such as an ebook, software program, or online course. Once you purchase a digital product, you can access it immediately and download it to your computer or device.

Why do we not offer refunds for digital products?

Digital products are different from physical products in that they can be easily copied and distributed. Once you have downloaded a digital product, it is impossible for us to get it back.

We also offer a free preview of many of our digital products so that you can try them before you buy them. This allows you to make sure that the product is right for you before you spend any money.

Need help?

For refund process please contact us at refund@asigt.com for questions related to refunds and returns.

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