How can we help ?

Having problems with an order?

After you purchase
What's is status my order?

How to find your status order?

1. Sign in go to Your Account

2. Go to Orders

When you make a purchase on the website, on the orders page there will be a status notification : 

  1. on-Hold : means payment is being postponed, please contact us if a problem occurs.
  2. Process : means we are processing the payment, please wait a moment.
  3. Complete : means payment has been successful and completed, please visit the orders page to see successful transactions, or you can go directly to download to download the files.
How can I make a payment for a digital product?

Payments for digital products can be made through online payment methods, such as credit cards, bank transfers, or specific digital payment services.

Is digital payment transaction secure?

Yes, we secure payment transactions using the latest security protocols. Your payment information will be encrypted and kept confidential.

Do I need to create an account to make a purchase?

On our shop, you as a buyer and want to make payment for the product you purchased are required to register an account.

How do I access the digital product after payment?

After a successful payment, you will receive instructions or a download link via email or the purchase confirmation page. You can also access the product in your user account (if required).

Is there a refund policy for digital products?

Please read the refund policy listed before making a purchase. Downloaded digital products are usually non-refundable.

What if I encounter issues with payment or download?

If you encounter issues, please contact our customer support team through our contact us page or customer support form for assistance.


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